What types of Properties to you manage?
We manage single family homes and condominiums, up to 15-plexes.
What types of Properties do you not manage?
We do not manage large apartment complexes or commercial properties. We also do not manage properties with conditions that will affect the health and safety of the tenant.
Are you Licensed?
Yes, we are licensed by the Bureau of Real Estate in the state of California. Paul Kankowski is a Licensed Broker and is a member of the National Association of National Property Managers. Christine Kankowski is a licensed agent and a certified property manager. She holds a certificate in Probate sales, Short Sales, and has an e-pro certification.
If you manage my Property, how quickly do I get my rent?
We collect rent through an online portal, so there is no waiting on the mail to deliver rent checks to us. This allows the bank deposits to happen immediately and process them quickly. We process the owner payments electronically between the 7th and 12th of the month. We do give the tenants a day or two grace period before we charge late charges. Even if a resident pays rent on the first, it typically does not clear the bank until the 4th or 5th day. Most of out tenants pay on the due date, or prior, which allows for prompt payments. Our goal is to get you paid quickly!
Do you have more detailed information for owners?
We do have an owner manual which answers many of the questions owners have for us. It details the scope of our management, how we go about renting your property, documenting the condition of your property, deposits, pets, leases, and much more.
What is the Maintenance process?
If there is something needing maintenance at a home, the tenant can enter a repair request in their online portal (also where they pay rent). In an emergency, they have our direct cell phones where they can text. House Match will contact the resident to determine the exact nature of the problem, see if it is something they can repair themselves, (Ex. Reset button on the garbage disposal) before spending your money on a service call. After determining that it is a legitimate problem, we will send a service vendor to make the repair. The vendor will contact the resident and coordinate a date and time to perform the repair. If the repairs exceed a preset dollar amount, (typically $250) we will notify the owner prior to the repair being done for approval. We confirm with the tenant that the repair has been completed prior to paying the bill. Most repairs are scheduled within 1-2 business days. Comfort items such as air conditioning , no hot water or heat, receive the highest priority and are attended to as soon as possible.
How often are inspections done at my property?
Before a new resident moves into your property, we will complete a detailed move-in inspection complete with a few hundred pictures. This provides written documentation as to the condition of the property for both owner and tenant. Once a year, we also do a safety inspection where we test the smoke detectors, the carbon monoxide detectors and do a general safety check of the home. Every few months, we do a drive-by of the front of the home checking the maintenance of the yard and to see if anything is out of the ordinary.
Can you start managing my properties today?
Yes. We can start the process immediately. To set up a no-obligation consultation to discuss your property in detail, please Contact us at (858) 922-9224.
Our guarantee to you
Your property will be treated as one of our own rentals. As landlords ourselves, we promise to make good decisions for you. Your property will receive professional care and maintenance. Your lease agreement with the tenant will be enforced in a courteous and businesslike manner. We always act in your best interest while at the same time making sure that your tenant receives fair and ethical treatment.