Are you Licensed?
How do I get started with House Match?
Marketing Your Property
Rental Price – How do we determine rental price?
Prior to placing a property on the rental market or renewing a lease, we do a comparative market analysis and determine the correct rental rate that can be charged. We actively monitor viewings and interest level to ensure we are at the right price.
After a property has been exposed to the market for one week without renting, we look into the possibility that the asking rent is too high. We will consider lowering the rent so that the property will not sit vacant.
Empty units are what cost owners the most money. Our properties average only 7 days vacant in between tenants. Industry average is 26 days.
Leasing Property - How will you advertise my property?
This is all included in our leasing fee, we will list on these sites, schedule and show the property on multiple days at different times to maximize exposure. Remember, our goal is to get you a GREAT tenant QUICKLY!
For our Platinum clients we also list your property on the Multiple Listing Service (MLS). We pay a $400 leasing fee to the agent who brings us a qualified tenant, whether the agent is from our office or from another company. This is the largest fee to another agent that I have seen in this area. This makes our properties very attractive to other real estate agents.
Rental Signs – How and when are they placed on the property?
Can you start managing my properties today?
Showings – How do you show the property?
If a property is occupied, we offer several showings times to applicants to sign up online, at which time we meet them at the property.
Our guarantee to you
Finding Quality Renters
Rental Applications – What is the Process?
Can I Pick the Tenant?
We discuss with the owner at the listing appointment which factors the owner requires from their tenants. This would include if the owner will allow pets, how many, what type etc. Once these factors are determined and agreed upon, HouseMatch will approve the tenant for the owner, without the owner’s involvement, as it is in the owner’s best interest due to Fair Housing Laws.
Fair Housing laws in California are very strict and you might violate these laws without even knowing it. You may have a preference for an older couple and discriminate against people with kids. This is a Fair Housing violation and it carries large monetary penalties. Maybe you prefer someone with the same religious background as you, so you pick someone because you see they list their pastor as a reference.. This is another fair housing violation to discriminate against one applicant who is more qualified due to knowledge that is not pertinent to the application process. All it takes is one Fair Housing complaint and you could be spending thousands of dollars having to defend yourself in court.
While your intentions might be good, most of our clients are not up to date on Fair Housing laws. Letting someone pick a tenant, who does not understand the laws, puts both you and our company at risk. Attorneys have told us that the best way to reduce the risk of a Fair Housing violation is to have clear, non-discriminatory rental criteria, that is written, and transparent.
We follow our policies and will not work with owners who want to discriminate or change our rental criteria. We cannot have 100 different policies for renting a house or we are opening both of us up to a lawsuit.
Other reasons to allow us to pick the tenant for you are:
We are seasoned pros at picking tenants and have a great track record. Owners often pick tenants based on personal preferences or emotions and this can lead to problems.
Picking a tenant should be a business decision to get the best-qualified tenant in the property. If you go with our Platinum plan, we will pay for evictions and lost rent. We are that confident that we will pick a quality tenant for you.
Another reason is we can rent the property faster since we do not need to coordinate with you on the tenant. Some of the great tenants may have applications in to several properties and will get approved elsewhere if we are not efficient. We process applications right away and work hard to get good tenants locked into the property so that they do not decide to rent another home.
The last reason it is better if you have a business relationship with the tenant and do not know them. You are not emotionally invested when making decisions on this tenant.
For more information on Fair Housing laws
San Diego Housing & Community Development Services
Equal Housing Opportunity
Applications - How do you qualify tenants?
We pull a credit check and review the results looking at income, rental history, credit, employment, pets, and any other stipulations presented in order to make a good decision upon which tenant to rent to.
- Tenant Employment and Income Verifications
We verify job title, job status, salary and prospects for continued employment. An applicant needs to earn at 3 times the monthly rent in gross income to qualify for rental.
- Eviction and Criminal Reports
We pull a background check, which searches public records to verify eviction and criminal history.
- Credit Report
This is one of the most important factors in determining a tenant.
Average Credit Score (all Adults)
700- 850……Credit portion approved can still be declined for other reasons
650 – 699……Credit portion approved can still be declined for other reasons
600 – 649……Credit portion approved, but higher deposit might be required
550 – 599……Declined unless credit is due to one issue must have strong income and larger deposit
300 – 549……Declined no exceptions
Order they are received is one of the criteria used when assessing two applications that are similar. Order of application is not the only thing that determines an application. An application with marginal credit (600) going against an application with superior credit (800) the application with superior credit could get the property if all other determining factors were the same even if the 600 applied first. On credit we have five areas that we compare credit score 700+, 650-699, 600-649, and below 600. If one person had a 660 and another a 680 we would consider both of those credit scores to be in the same category. The areas that determine if an application is accepted are credit score, income, rental reference, pets vs. no pets, application completion time. These are the main factors when determining a tenant. An application is not considered turned in until all required documents have been completed. If one applicant applies, but not the other 18+ people living in the house that application has not been received and the time of submittal will be when the last adult applies within that group. If someone applies but does not attach paper work with income or license that application is not complete. The time your application is fully completed by all parties determines your time mark on the application.
- Landlord Verifications
We contact past landlords to verify rental history and ask detailed questions about the applicant’s past performance.
WHAT WOULD CAUSE AN AUTOMATIC DECLINE?
Security Deposit – What are the requirements?
Lease Length – How long are your leases?
Lease length is always determined through consultation with you, the owner.
Occupants/Tenants - Who is on the Lease? What is considered a tenant?
What Day is Rent Due Each Month?
How Does the Owner Receive Rent Money?
When do you disperse the owner’s funds and email the statements?
Receiving your money on this timeline is contingent on the tenant paying rent on time. Rent is due on the 1st for all tenants and late on the 2nd. If rent has not been paid by the end of the 2nd we will call, email, and text your tenant to get their rent paid on time. We work hard at getting your rent on time so that we may pay you on time. We must wait for checks to clear and that is why we require they pay early so we have the necessary time in case the funds bounce.
What Happens if the Tenant does not Pay their Rent?
Whether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved, if a solution can be worked out. If the tenant has experienced a one-time financial hardship, and we have had no previous problems with them, we will normally give them a chance to catch up if there is reason to believe they can do so. If the tenant has demonstrated an ongoing pattern of late payments, broken promises and/or evasiveness, eviction or lease non-renewal is usually the best course of action.
Each case is unique, and we make our decisions based on what is best for you and the property in the long run. We always proceed with the legal notices required for eviction regardless of any other factors. We will simply postpone the actual filing of the eviction if the tenant is showing favorable effort toward resolution. Evictions in California are a complex legal matter and we need to make sure if we do go forward with an eviction, we do everything correct to minimize the time. A full eviction if done properly can be done in six to eight weeks. There have been cases where tenants have fought the eviction and steps were not followed correctly that have taken six months to evict.
The best scenario is to avoid placing tenants from the beginning that might be evicted. As of April 21, 2018, when this was written we have not had an eviction on a tenant we placed in four years.
How much Security Deposit do you Charge the Tenant?
Who holds the Tenant’s Security Deposit?
What Condition Should My Property Be In To Rent?
Properties must show well and have “curb appeal.” When meeting with you, we are happy to go over changes that need to be made in order to get top dollar and attract good tenants. We have checklists for cleaning and require all properties to be in hotel ready condition. We do not want a tenant moving into a dirty property because this will start the tenant off with a poor taste for your property. It is very important that the property is presented in a clean and attractive condition so that it will catch the attention of a good, qualified tenant.
What type of properties do you manage?
What type of properties do you NOT manage?
What is your Leasing Fee?
Do you have any other Administrative fees or other Service Charges?
Other times, extra requests from the owner may or may not incur extra fee depending on the time and effort involved.
For example, if an owner recently moved out of the property, forgot to bring in the trash cans and requested us to make a trip out to the property to bring them in. We can do this, but there may have to be a charge for this.
Even the quickest task can take at least 1-2 hours with California traffic. Our goal is to not nickel and dime our owners and if we were doing a showing at the house that day we would not charge for this task, but our employees’ time costs us money and so we do have to charge when outside the scope of the management agreement.
Pest Control – What is Your Policy?
Pet Policy – Is It My Choice To Rent To Pets?
It is absolutely your choice to rent to pets or not allow pets in your property. Understand you can ban pets from your property but you cannot ban service or comfort support animals. If a tenant has a service or comfort support animal, it is not considered a pet and illegal to discriminate against them because of the animal.
No pets may be kept on the property without House Match Inc. written authorization. Our properties have restrictions on the number, breed, size, and type of pets. Birds, reptiles, rodents, and fish in aquariums larger then ten gallons are considered pets.
We highly recommend that you allow pets in your rental property considering 70% to 85% of today’s renters have pets. If you do not allow pets, it could double or triple the time that it takes to rent your property.
Tenants are liable for any damage caused by their pet. If an unauthorized pet is found on a property it can result in eviction and/or numerous additional charges and fines. We take un-authorized pets very seriously.
Evictions – What is the Process?
After the three day notice has been posted, if the tenant still has not fixed the problem, then we will hire an eviction company involved which will file an unlawful detainer and continue the process.
Legal fees and filing fees for an eviction usually cost between $700-1500. This is dependent on how far the eviction goes and if you have to have a lawyer represent you in court.